ITIL Foundation Course

Dear Sir / Madam,

Greetings  from ECI/SGI,

We are pleased to offer a 3 DAYS FOUNDATION COURSE ON ITIL® V3 for you / the
members of your organization.


Note:   We offer the on line exam on the 3rd day. However this is optional.

Exam can be taken anytime on line or at a Prometric center.

  We can conduct the course in your office if you have a batch of

Minimum 15 persons.

COURSE DESCRIPTION

This intensive 3-day course is instructor led classroom session leading to ITIL
Foundation V3 Certification   This course is an intensive interactive session
that positions professionals to understand the ITIL way of service management.
This associated exam is required for entry into the future ITIL Version 3
certifications.

The ITIL Version 3 best practice is composed of five core disciplines:

Ø       Service Strategy

Ø       Service Design

Ø       Service Transition

Ø       Service Operations

Ø       Continual Service Improvement

Course  Contents

Ø       Overview of ITSM in context of an organization

Ø       Overview – ITSM, ITIL® and ISO20000

Ø       ITSM Roadmap for organizations

Ø       Overview of ITIL® modules:

Ø       Review of Sample questions

Ø        Preparation for the exam

Why get Certification? The certification signifies that the holder of the
certificate has an understanding of Best Practice for IT Service Management that
can be applied immediately at some level.

Ø       Worldwide Recognized Certification.

Ø        Certification will lay the groundwork for a career road map.

LEARNING OBJECTIVES

Deliverables at the end of this course could be able to:

Ø       Identify and understand the key principles and concepts of IT Service
Management.

Ø       Identify and understand the benefits of implementing ITIL in an
organization.

Ø       Identify and understand the Service Management processes and how they
map to the Service Lifecycle.

Ø       Identify and understand the basic concepts and definitions related to
the Service Lifecycle.

Ø       Identify and understand the activities and roles involved with the
Service Lifecycle.

Ø       Identify and understand the relationship of each component of the
Service Lifecycle and how they map to other components.

Ø       Identify and understand the factors that affect the effectiveness of the
Service Lifecycle.

Ø       Understand the relationship between the various Service support and
Service delivery processes, concepts, impacts, techniques, their benefits and
challenges in implementation

Ø       Understand the major deliverable, roles, tasks and responsibilities
expected from service suppliers, clients, managers and staff.

Ø       Understand the changing trends and adapt quickly to new requirements and
market developments. Use IT to get a competitive edge.

Ø       Prepare for ITIL® foundation certification.

Ø        Can appear for ITIL® Foundation Certification exam.

WHO SHOULD ATTEND?

Ø       IT Management

Ø       IT Support Staff

Ø       IT Consultants

Ø       Business Managers

Ø       Business Process Owners

Ø       IT Developers

Ø       Service Providers

Ø        System Integrators

PREREQUISITES:

Ø       None, although a familiarity with IT service delivery will be
beneficial.

Take Away’s

Ø       Course content manual

Ø       300 Exam Questions

Ø        ITIL Certification (optional) subject to passing.



TRAINING DETAILS

Duration:
  3 Days

(Exam can be taken on 3rd day or anytime on line or at a  Prometric center

Dates:
  June6,7,8
  June 20,21,22
  June 27,28,29
  July 4,5,6
  July 11,12,13

Location:  Mumbai.

Lotus Suites Andheri East
  Delhi

Hotel Qutab, Hyderabad

Hotel Central Court, Chennai

Hotel Ramada Raj Park, Bangalore

Hotel Bangalore, Intl.

NOTE:  Trainings are currently offered in the  US, Middle East and India

Batch Size:  Average 15

Fees:  Training Rs.21,000 + 12.36% (Service Tax) = Rs. 23,595.60/-

(Includes Courseware + Lunch & Refreshment) Certification cost Approx Rs 7000/-
extra and can be paid directly by you.

Optional V2to V3 Bridge  course on 4th Day@Rs9000/-

Course Reschedule Policy:

  We will strive to conduct the course as planned, but reserves all the rights to
reschedule or cancel the course without assigning any reason.

Course Fees Refund Policy:

  Full refund shall be given only if request for cancellation is received 7
working days prior to the commencement of the course. Rules are subject to
change without notice.

Instructors:-

  All our Instructors are ITIL Certified. Any available Instructor will deliver
the course.


Our Lead Instructor’s Profile:-

Mr. Ashwin Chaudhary is ITIL V3 Foundation Certified, ISO 27001 Lead Auditor,
PMP, CISA, CGEIT (ISACA)

and is an MBA(IT). Has more than 20 years of experience in the IT Industry. He
has worked Internationally

In various projects including Fortune 100 companies Citigroup in the US.

REGISTRATION DETAILS:-

Request you to kindly go through the details and let us know of your interest in
participating / nominating your team for the same.

You may confirm your participation by completing the registration and payment
formalities using the registration form. Kindly confirm if you are planning to
take the exam on the last day so that arrangements can be made.

You may request a copy of the form by email. As seats are limited, we recommend,
that you register at the earliest.
For Confirmations & Registrations,

Please contact: -         Ms. Priya +91 98694-36685 or email priya@....

Deposit it in our ICICI bank account number  000405010341

base branch Nariman Point Mumbai  account name ECI International  or

Make checks/ Demand Drafts payable to e.com InfoTech India ltd. Send them to 74
Whispering Palms,

Lokhandwala Township Kandivli (East) Mumbai 400101

  Looking forward to your participation.

       About US:-

E.com InfoTech India ltd( ECI)  is a company listed on the Mumbai Stock Exchange
( BSE) headquartered in Mumbai,

India and  a fully-owned subsidiary in the US namely  Stellar Global Inc(SGI) We
have an impressive track record

of providing services and solutions to some of the leading names in Banking and
Finance, Insurance,

Manufacturing, IT /ITES Services, Healthcare, Logistics and Government. We are
also partners

For IBM for the Tivoli suite of products.



    About ITIL:-

Information Technology is today recognized as a critical enabler and key
differentiator for business success.

CEO’s, CIO’s today, are under greater pressure than ever before to produce
verifiable business outcomes that help your organization achieve and sustain
high performance. This pressure comes from all sides. For the CEO is challenging
IT to contribute demonstrably higher shareholder value. The CFO is seeking real
and differentiated returns on IT investments. The COO is looking to IT to reduce
operating costs and make the business more effective. And all of them want IT to
help them run a high-performance business. What is also needed is an approach
that addresses the other pressure points, by building IT's strategic relevance
and credibility across the business. To do this, ITILv3 both expands and
elevates ITIL's focus from processes to outcomes





         Why ITIL

Ø       ITIL® is the only consistent and comprehensive documentation of best
practice for IT Service Management.

Ø       The ethos behind the development of ITIL® is the recognition that
organizations are becoming

Ø       Increasingly dependent on IT in order to satisfy their corporate aims
and meet their business needs.

Ø       It is a worldwide used & accepted approach to IT Service Management

Ø       ITIL® is supported by the globally recognized professional certification
from ISEB and EXIN

Ø       ITIL® framework has been foundation for ISO/IEC 20000 certification -
the world's first international standard for IT Service Management

Ø       ITIL® framework has been adopted by leading global organizations
including Procter and Gamble, IBM, American Express, Shell, HSBC, Microsoft,
Xansa, Wipro, Infosys and many others.

           About the ITIL Foundation Exam:

           Duration : 1 hour

           Format: Objective type questions exam.

           EXAM Location: Any computer with Internet and a Proctor  or any
Prometric center.

           Total questions: 40 nos.

           Passing criteria : 26 correct answers

           Note: - No negative marking - We will provide the ITIL® Foundation
courseware for the participants.

       Preparation  for  the EXAM

We will provide the ITIL® Foundation courseware for the participants. This
courseware covers every aspect of ITIL®  foundation course in a comprehensive
manner. We provide  sample exam question papers and mock

Exams are conducted to the participants to maintain maximum passing rate in
every batch. The preparation

Covers the entire ITIL® foundation curriculum in a comprehensive manner. This is
followed by discussions

on the answers and the rationale document for each answer is shared with each
participant