All,

I did a certain amount of whining about getting all (or good)
components from APL for my Cassino '44 game. I'm not sure when the
game came out anymore (I think it must have been mid-to-late May), but
I finally got a good response from APL, including a tracking number.

I think the main difference was that they have a new CS person named
Beth Borden. She had the components on their way that day, the first
time that's *ever* happened, including a tracking number, which is
also the first time that's ever happened with APL. I've worked in CS
(albeit high tech phone support) and while it can be a thankless job
and you get a lot of unhappy people contacting you, at the same time I
like to give props when I get good service from a company, so I'm
doing that now.

I'm hopeful that APL is learning that the application of the right
people in the right jobs with the right support from management makes
an enormous difference in customer perception of the company. I'm very
hopeful that with people like Beth in place, there's some hope that
APL will start to make some other good choices regarding their
customers in the future.

Doug