Just a notice from my hosting provider regarding drapostles.hypermart.net

~Justin Wood (Callek)

-------- Original Message --------
Subject: Your drapostles account may experience interruptions over the
weekend
Date: Wed, 22 Jun 2005 14:26:25 -0700 (PDT)
From: Gary Engel -- VP of Support <support@...>
To: callek@...



Dear Justin,

As you may know, HyperMart experienced a service interruption
yesterday. We are writing to express our apologies for
any issues you may have encountered during this time. We realize
that you depend on us to provide reliable Web hosting and e-mail
solutions, and we understand the serious impact these types of
interruptions have.

Allow me to take a moment to give you a little background about
what's been happening at HyperMart, explain what took place
yesterday and let you know about additional work that will be
done over the weekend.

Over the last couple of months, we have been working to improve
our system architecture and provide customers with a more
stable, secure hosting experience. The changes we have been
implementing provide greater protection from DDoS (distributed
denial of service) attacks; improve redundancy to offer more
robust back-up solutions when something in the system goes down;
and offer more capacity to improve the performance of
customer sites.

At 6:00 a.m.(EDT) yesterday, after weeks of extensive testing,
we moved a database that we use to manage customer information
to a new, state-of-the-art server cluster. The transition went
as planned until 11:30 a.m., when a key node in the server
cluster went offline, impacting our domain name servers and
resulting in the service interruptions. Our Network Operations
team addressed the issue as quickly as possible and restored all
services yesterday afternoon.

However, we were not able to complete the transition to the new
server cluster and will need to do additional work on it over
the weekend. To that end, we have scheduled a service period
from 12:30 a.m. to 10:30 a.m. (EDT) on Sunday, June 26. Your Web
site, e-mail and the HyperMart Web site might experience
service interruptions during this time.

We apologize if this presents an issue for you and hope that you
understand our need to improve the architecture that supports
your account.

Again, we regret any disruptions you may have experienced
and want to express our entire team's appreciation of your
continued support. If you have questions, please contact us at
(877) 287-5929 or support@....

Sincerely,
Gary Engel
Vice President, customer support
HyperMart

***************** SCHEDULED SERVICE PERIOD *********************
We will be updating our server cluster early Sunday morning.
As a result, your Web site, e-mail and hypermart.net may
not be available during the following time period:

START: Sunday, June 26 at 12:30 a.m. (Eastern U.S. Time)
END: Sunday, June 26 at 10:30 a.m. (Eastern U.S. Time)

********* A NOTE ABOUT E-MAIL DURING THE SERVICE PERIOD *********
During the time your account is not accessible, we will be
receiving and storing all e-mails that are sent to your
HyperMart mailboxes. The messages will be delivered to your
account and accessible when service is fully restored.

****************************************************************